Claims

Claims

You want to know that following a loss, ‘business as usual’ resumes with minimum stress and disruption.

From the outset, we’ve always recognised we are in the business of paying claims, so we make it a priority to ensure the claims process is as smooth as possible, minimising disruption to your business whilst providing a high-quality, proactive and responsive claims service at all times.

Our in-house claims team works seamlessly with Lloyd’s approved Capita Commercial Insurance Services Ltd (CCIS).  Together we have a depth of knowledge and significant expertise across the classes of business that the Syndicate writes.  Operating as an extension of our underwriting function, the entire claims team know our wordings and are empowered to make quick decisions.  We work to ensure valid claims are settled without unnecessary delays.

We choose our claims partners diligently, to ensure they are enabling the process and providing a high-quality service at all times. We work with the best of breed when it comes to loss adjusters, recovery specialists and legal advisors to ensure that we can deliver when it matters most.

Led by highly experienced and professional experts, we focus on delivering:

• A proactive, responsive and professional service
• Clear, fair and open communication
• Fair treatment of all interested parties
• Prompt settlement of valid claims
• Minimisation of litigation and disputes