You and your clients want to know that following a loss, ‘business as usual’ resumes as quickly as possible and with minimum stress and disruption.

From the outset, we’ve always recognised we are in the claims paying business. We make it a priority to ensure the claims process is as smooth as possible.

Our Claims team operate as an extension of our underwriting teams, so are well versed in each of our policies. This enables us to make decisions quickly and provide a seamless service.

We choose our claims partners carefully, to ensure they are facilitating as smooth a process as possible and providing a high-quality service at all times. We work with the best of breed when it comes to loss adjusters, recovery specialists and legal advisors to ensure that we can deliver when it matters most.

Led by highly experienced and professional experts, we focus on delivering:

  • A proactive and professional service
  • Clear and open communication
  • Fair treatment of all interested parties
  • Prompt settlement of valid claims
  • Minimisation of litigation and disputes

Reporting a Claim

If you are an insured client and have suffered a loss, your first point of contract should be your insurance broker. It’s important that they are notified first, so that the claims process can run smoothly.

If you are a broker wishing to report a loss or discuss a potential claim, please email us at