Claims

You want to know that following a loss, ‘business as usual’ resumes with minimum stress and disruption.

From the outset, we’ve always recognised we are in the business of paying claims, so we make it a priority to ensure the claims process is as smooth as possible, minimising disruption to your business whilst providing a high-quality, proactive and responsive claims service at all times.

Our in-house claims team works seamlessly with Lloyd’s approved Capita Commercial Insurance Services Ltd (CCIS).  Together we have a depth of knowledge and significant expertise across the classes of business that the Syndicate writes.  Operating as an extension of our underwriting function, the entire claims team know our wordings and are empowered to make quick decisions.  We work to ensure valid claims are settled without unnecessary delays.

We choose our claims partners diligently, to ensure they are enabling the process and providing a high-quality service at all times. We work with the best of breed when it comes to loss adjusters, recovery specialists and legal advisors to ensure that we can deliver when it matters most.

Led by highly experienced and professional experts, we focus on delivering:

  • A proactive, responsive and professional service
  • Clear, fair and open communication
  • Fair treatment of all interested parties
  • Prompt settlement of valid claims
  • Minimisation of litigation and disputes

“We aspire to provide a high-quality, proactive and responsive claims service to our customers with a view to minimising as far as possible disruption to their businesses.  We are in the business of paying valid claims as speedily as possible and have empowered our team to make quick decisions.  It is of the utmost importance to us that we are fair and open in all of our dealings.”

OUR CLAIMS PHILOSOPHY

 

Reporting a Claim

If you are an insured client and have suffered a loss, your first point of contact should be your insurance broker. It’s important that they are notified first so that the claims process can run smoothly.

If you are a broker wishing to report a loss or discuss a potential claim, please email us at claims@probitas1492.com